Privacy Policy

Last updated: June 1, 2026  ·  Solar Data Pros, Inc.

Solar Data Pros, Inc. ("Solar Data Pros," "we," "us," or "our") operates the SolarFax®, Know True-Up®, and WattsTrue℠ platforms (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services or visit our websites.

1. Information We Collect

Information You Provide

  • Account registration details (name, email address, company name)
  • Billing and payment information
  • Utility account credentials you authorize us to access on your behalf
  • Communications and support requests

Information Collected Automatically

  • Log data (IP address, browser type, pages visited, timestamps)
  • Device information (hardware model, operating system)
  • Cookies and similar tracking technologies
  • Energy usage data retrieved from utility APIs on your behalf

2. How We Use Your Information

  • Provide, operate, and improve the Services
  • Process transactions and send billing communications
  • Retrieve and analyze energy data on your behalf
  • Send product updates, alerts, and support communications
  • Comply with legal obligations
  • Detect and prevent fraud or unauthorized access

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who assist in delivering the Services (e.g., cloud hosting, payment processors)
  • Utility companies and APIs as necessary to retrieve your authorized energy data
  • Legal authorities when required by law or to protect our rights
  • Business transfers in connection with a merger, acquisition, or sale of assets

4. California Privacy Rights (CCPA)

California residents have the right to request access to, deletion of, or opt out of the sale of their personal information. To submit a request, visit our Data Deletion Request page or contact us at info@SolarFax.com.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. You may request deletion of your data at any time by visiting our Data Deletion Request page.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of credentials, and access controls. No method of transmission over the internet is 100% secure.

7. Cookies

We use cookies and similar technologies to operate and improve our Services. You may disable cookies in your browser settings, though some features may not function properly without them.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: info@SolarFax.com
  • Phone: 559-325-4670
  • Address: Solar Data Pros, Inc., California